Gestion hôtelière

Master the art of hotel operations. Join our ASEAN-certified program and launch your career in luxury hospitality.

EHT Paul Dubrule Hospitality management students

The excellence of hotel management

From the first reservation to the final checkout, the Gestion hôtelière program trains students to manage the complete guest cycle with precision and professionalism. Our curriculum extends beyond basic operational tasks to include advanced Front Office management, guest relations strategy, et service excellence.

All training is delivered according to rigorous LQA (Leading Quality Assurance) standards, ensuring global recognition and alignment with the practices of top luxury hotel chains. The program focuses on developing versatile managers capable of delivering exceptional guest experiences in hotels, resorts, and tourism enterprises. By mastering both technical procedures and essential soft skills, graduates are prepared to excel in dynamic, multicultural environments within the world’s most prestigious hospitality establishments.

Program overview

Led by experienced industry educators, this program combines competency-based theory with intensive practical application to prepare students for high-quality hotel operations. The training structure follows a split with 40% theory at school and 60% dedicated to practice and internship, ensuring students master concepts before applying them in real-world scenarios. A strong emphasis is placed on English language proficiency, ensuring students develop the confidence and fluency required to communicate effectively with international guests and colleagues. The curriculum strictly adheres to international LQA (Leading Quality Assurance) standards and integrates immersive learning through role plays, simulations, et real-world scenarios. Beyond technical skills, the program emphasizes professional grooming, etiquette, and problem-solving. This comprehensive approach ensures students master both operational protocols and the communication excellence expected by global luxury brands from day one.

Key Pedagogical Pillars

Real-World Simulation

Practice in our fully equipped Hotel Lobby and Guest Room facilities. Experience the pressure of real check-ins, concierge services, and room inspections through immersive role plays and operational simulations.

Luxury Standards Focus

Master the rigorous LQA standards used by the world's top hotel chains including Accor, Raffles, and Rosewood to deliver flawless guest experiences.

Seamless Internship Integration

The extended internship is the culmination of the training at EHT Paul Dubrule. We partner with premium establishments to place students in roles that match their new skills and career ambitions.

Our professional facilities

A cornerstone of the program is access to specialized training facilities that mirror real hotel environments. Students spend significant time in our professional hotel lobby, practicing reception procedures, check-in and check-out processes, telephone communication, and concierge services using professional software. This realistic setting allows for the rehearsal of complex guest interactions and conflict resolution in a controlled environment.

Complementing the lobby is our training guest room, where students master room inspection protocols, amenities setup, and coordination with housekeeping teams. The emphasis is placed on quality control, standards enforcement, and inter-departmental communication rather than cleaning tasks alone. These hands-on sessions enable students to rotate through diverse management roles and build the versatility required for leadership positions in international hotels.

What students will master

By the end of this program, students will have acquired the technical skills, operational knowledge, and professional mindset required to excel in international hotel management.

Execute LQA Service Standards: Apply rigorous Leading Quality Assurance (LQA) protocols for guest reception, check-in/check-out, and cashiering to ensure flawless service delivery.
Master the Guest Cycle: Demonstrate professional Front Office procedures from pre-arrival and reservation through to departure and post-stay follow-up.
Manage Guest Relations & Recovery: Handle inquiries, complaints, and service recovery situations using active listening, empathy, and professional communication techniques.
Oversee Housekeeping Quality: Perform and inspect room preparation, amenities setup, and sanitation protocols according to international luxury standards, focusing on quality control rather than just execution.

Coordinate Inter-Departmental Operations: Collaborate effectively with Front Office, Housekeeping, F&B, and Maintenance teams to ensure seamless guest experiences and operational efficiency.
Demonstrate Professional Etiquette: Maintain impeccable grooming, body language, punctuality, and workplace behavior aligned with luxury hotel expectations.
Utilize Hospitality Technology: Apply digital tools and property management systems (PMS) to support operations, communication, and data management.
Lead in Multicultural Environments: Work effectively with international guests and colleagues, adapting to diverse cultural expectations and service standards while demonstrating leadership potential.

Internship spotlight:
build your career in hospitality and tourism

The three-month internship is the cornerstone of training at EHT Paul Dubrule. We leverage our extensive network of luxury partners to place students in real-world settings, transforming classroom knowledge into professional expertise.

More information

Nhath Punlok
Gestion hôtelière

Meet Punlok - 2023 alumni

After studying Front Office and Housekeeping at EHT Paul Dubrule, Nhath Punlok began a transformative journey that started with the Preparatory Hospitality Class in 2023 to build essential English skills. This foundational step led to two years of comprehensive training in a supportive, green environment where technical expertise was matched with lessons in discipline, confidence, and professionalism.

The program’s Career Builder Program provided the bridge to employment, connecting Punlok with the Rosewood Phnom Penh, a leading hotel in the luxury industry. Thanks to EHT’s strong industry connections, he secured a position through a successful interview and continues to thrive in that role today. He remains deeply grateful to the school for fostering both personal growth and a lasting professional career.